Over the years I have collected tips that I have found inspirational and continue to practice on a daily basis. This short list can be an inspirational reminder for us all. Analyze the success of admirable people and organizations. Be an outstanding role model by helping others succeed, setting a positive example for others to [...]
I don’t know about you, but I have my kids write thank you notes for their birthday and Christmas gifts. The recipients always show appreciation for receiving the notes when we talk, commenting on the old-fashioned ways gone lost. Isn’t that sad? Well, lets turn that around. Lets give an old tradition of handwritten thank [...]
What kind of customer service makes you say “WOW!”? Well, it is simply the genuine sincere attitude a customer senses, plus the unexpected things you and your team do to exceed their expectations. Did you know that face-to-face your voice is 38% of your message, 62% is body language? Over the phone your voice is [...]
In today’s market it is a daily routine of difficulty to keep business healthy at all angles, some of which you do not have much control over. However, you do have the control to have the right people, systems, technologies and resources in place. You need to cut through the BS, provide clear priorities, have [...]
