What kind of customer service makes you say “WOW!”? Well, it is simply the genuine sincere attitude a customer senses, plus the unexpected things you and your team do to exceed their expectations. Did you know that face-to-face your voice is 38% of your message, 62% is body language? Over the phone your voice is 100% of your message?  Your genuine sincere attitude can be seen and heard, it’s contagious, and has an impact on your bottom line. Your customers want to feel welcome, they want you to be personally interested in them, and they want you to solve their problems.  Let’s make it happen! Whether you meet your customer face-to-face or over the phone, by implementing the following customer service principals into a routine, you and your team will start the “WOW!” factor in customer service.

• Always pleasantly greet your customer with a warm sincere smile, even on the phone. Face-to-face you want to immediately acknowledge your customer with your pleasant greeting; making eye contact and shaking hands when appropriate.
• Handle your customer’s request. Understand your customer; listen for the problem, have a true sincere goal of finding out their wants and needs, then do your best to find a solution. Ask who, what, when, where and how questions; maintaining eye contact. This helps build rapport. Customers like that!
• Use your customer’s name. Figure out a way to obtain your customer’s name and work it into your customer service routine. People love to hear it. It gives them a feeling of family and belonging. The more you use the name; the easier it is to remember, too.
• Once you think you have handled the request, ask, “Is there anything else?”. Taking the time to ask this question, even if you were handling a complaint, results in a happy customer.
• In the end always say “thank you” with the same warm sincere smile and wish your customer a good day, remembering to use their name. Your customer will love it.

Hire great people, train your team, go the extra mile and treat your employees well. In the end it is your company’s bottom line, which is your responsibility. Have a fantastic day and thank you for reading. Cheers!